Club Exclusive Ticket Exchange Program

Charlotte FC is introducing a brand-new Ticket Exchange Program in 2026, exclusively for Charlotte FC Club Season Ticket Members, to provide greater flexibility for our most loyal fans.

Eligibility:

  • 翱苍濒测听Club Level Season Ticket Members听are eligible to participate.
  • Season Ticket Member Accounts must be听up to date on payments.

How it works:

  • Each eligible member may exchange tickets for up to听three (3) regular-season home matches听during the听Ticket Exchange Period.
  • For any tickets returned during the window, ticket credit will be issued to your account and听automatically applied toward the 2027 Season Membership renewal.
  • Exchangeable matches and the number of allowable exchanges per match are subject to availability.
  • Tickets that have been transferred, resold, or are unpaid due to payment plans are听not eligible听for the Program.听
  • Credits from exchange are not eligible for a refund and听must be applied to the 2027 season ticket invoice.听
  • Season Ticket Members must log into听听and submit exchanges by听Friday, February 27.

The program will terminate at the end of the Season Ticket Exchange Period.听Charlotte FC reserves the right to terminate or modify the exchange program at any time.听The number of tickets exchanged per match will be capped.听2027 Playoff matches or future years will be excluded from the Ticket Exchange refund.

TICKET EXCHANGE GUIDE
TICKET EXCHANGE GUIDE
iPhone How Tos:
iPhone How Tos:
STEP 1: MANAGE TICKETS

STEP 1: MANAGE TICKETS

Open the Charlotte FC App, go to the 'Tickets' tab, and click the 鈥淢anage Tickets鈥 banner.

STEP 2: SIGN IN

STEP 2: SIGN IN

If you're not already logged in, log in to Account Manager using your Season Ticket Member email credentials.

STEP 3: SELECT MATCH

STEP 3: SELECT MATCH

Select the match to exchange tickets for.

STEP 4: SELL

STEP 4: SELL

Click 鈥淪ell鈥 at the bottom of the ticket.

STEP 5: MORE

STEP 5: MORE

Select the 3 dots above 鈥淢ORE鈥

STEP 6: RETURN

STEP 6: RETURN

Select 鈥淩ETURN鈥.

STEP 7: SELECT SEATS

STEP 7: SELECT SEATS

Select the seats to return and 鈥淐ontinue鈥.

STEP 8: CLUB BENEFIT RETURN

STEP 8: CLUB BENEFIT RETURN

Select 鈥淐lub Benefit Return鈥 and then 鈥淐ontinue鈥.

STEP 9: SUBMIT

STEP 9: SUBMIT

Review the details of your return, then click 鈥淪ubmit鈥.

STEP 10: CONFIRMATION

STEP 10: CONFIRMATION

You will see a "You have returned your tickets successfully!" message once your ticket exchange has officially been completed.

Android How Tos:
Android How Tos:
STEP 1: SIGN IN

STEP 1: SIGN IN

Log in to via Mobile Web Browser using your Season Ticket Member email credentials.

STEP 2: MY TICKETS

STEP 2: MY TICKETS

Tap the 3 bars in the top left corner of the screen and select 'My Tickets'.

STEP 3: VIEW EVENT DETAILS

STEP 3: VIEW EVENT DETAILS

Select 'View Event Details' under the match you鈥檇 like to return.

STEP 4: SELECT MORE

STEP 4: SELECT MORE

Select the 3 dots above 鈥淢ore鈥.

STEP 5: RETURN

STEP 5: RETURN

Select 鈥淩ETURN鈥.

STEP 6: SELECT SEATS & SUBMIT

STEP 6: SELECT SEATS & SUBMIT

Select the seats to return and 鈥淐ontinue鈥. Then complete the Exchange process, review, and submit.

Need desktop instructions?

for step by step on how to exchange your tickets on your computer.

Have additional questions on the Club Ticket Exchange Program?

Reach out to our ticket office via email at听tickets@charlottefootballclub.com or call 704-593-4100.